Shipping policy

Shipping Policy

Last Updated: September 1, 2026

At A Second Round Glass, every piece is handcrafted from rescued glass and carefully inspected, polished, and packaged before it makes its way to you. We take great care to ensure your order arrives safely and ready to enjoy.

Processing Times

Most orders are handcrafted and prepared for shipment within 3–5 business days. Personalized, engraved, or larger orders may require additional processing time.

If your order requires additional time, we’ll contact you with an updated estimated ship date.

Shipping

We currently ship orders within the United States.

Available shipping options and costs are calculated at checkout based on your order and shipping address. Once your order ships, you will receive a confirmation email with tracking information when available.

Please note that shipping times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Fragile Items

Glass requires a little extra care! We carefully package every order using protective materials designed to help prevent damage during transit.

If your package arrives damaged, please take photos of the damaged packaging and product before disposing of anything and contact us within 48 hours of delivery at customerservice@a2round.com. We’ll work with you to make it right.

Incorrect or Incomplete Shipping Addresses

Please double-check your shipping information before completing your order. A Second Round Glass is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.

If a package is returned to us, we will contact you regarding available options for reshipment.

Lost or Stolen Packages

Once an order has been delivered to the address provided at checkout, A Second Round Glass is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend contacting the shipping carrier and checking with your household, neighbors, or building management.

Questions About Your Order?

We’re happy to help! If you have questions about your order or shipment, please contact us at:

A Second Round Glass
700 McCaleb Road, Suite H
Montgomery, TX 77316
customerservice@a2round.com

We appreciate your support of our small, woman-owned business and our mission to give beautiful glass bottles a second round. ♻️🥂